FAQ

The fibre infrastructure provider installs the fibre cable from the road into your home. These providers include Frogfoot, Vumatel and Metrofibre. On the Amobia fibre network, Amobia technicians will install the fibre connection.

Once you have placed your order with Amobia, the fibre infrastructure provider will call you to set up an installation date. We’d recommend being at home at the time of installation to ensure you agree with the installer on the placement of the cable and ONT device in your home.

This depends on the fibre infrastructure provider and the build phase of your area. On average, this can range from 5 to 40 working days.

But once we know your location, we are able to run a feasibility and give you a more accurate estimate. Contact us to find out more about your options.

ADSL will still be available for the time being, as will the copper cable network. Telkom has, however, already started to decommission their copper and ADSL networks in certain areas.

It is, therefore, advisable to start considering alternative connectivity solutions such as wireless or fibre. Amobia provides multiple affordable and bespoke options for homes and businesses, as well as VoIP to replace your landline.

The wireless router can handle many users logged in at any one time – but the more active users, the slower the network becomes.

As a rule of thumb, the smaller the line speed, the more noticeable it will become when more connections are active on the wireless router.

Please download our 'How To' guide here:

Router Setup

You can also contact our 24/7 Customer Support Centre should you need further assistance.

In most cases, this is not possible. This is because most ADSL routers cannot establish a broadband connection. The majority of ADSL routers can only establish a PPPOE connection via the ADSL port(RJ11).

However, if your ADSL router has an Additional WAN (RJ45) port available for broadband connection, you should be able to use it. But it is also important to check your port speeds on your router to determine if you will be able to achieve speeds above 100Mbps.

You can confirm which of the above pertains to you with one of our sales reps when signing up for Amobia wireless or fibre.

Netflix

Netflix is a streaming service that allows members to watch a wide variety of award-winning TV shows, movies, documentaries, and more on Internet-connected devices. With Netflix, you can enjoy unlimited ad-free viewing of content. There's always something new to discover, and more TV shows and movies are added every month!

Showmax

Showmax is a streaming service that gives you access to loads of movies, series and live sport, on demand, for R99 a month. Sign up to Showmax and get unlimited access to movies, series episodes, live sport, kids' shows and documentaries. Showmax is the biggest local competitor to Netflix in South Africa.

Google Play

Google play enables you to buy or rent Movies from the Google play Store.

YouTube

YouTube is a video sharing service where users can watch, like, share, comment and upload their own videos. The video service can be accessed on PCs, laptops, tablets and mobile phones.

Amazon Prime Video

Prime Video is a video streaming service available for Amazon Prime members. With an eligible Amazon Prime membership, you have access to thousands of Prime Video titles at no additional cost. You also have the option to rent or buy movies and TV episodes not included with Prime Video, as well as to subscribe to over 100 premium channels with Prime Video Channels subscriptions.

Spotify

With Spotify, it’s easy to find the right music or podcast for every moment – on your phone, your computer, your tablet and more. There are millions of tracks and episodes on Spotify. You can also browse through the collections of friends, artists, and celebrities, or create a radio station and just sit back. Options include a premium ad-free monthly subscription and a free version.

Joox

Joox is a proudly South African streaming service, and it gives you instant access to many songs and albums by South African artists – add this one to your library if you want a uniquely local flavour added to your playlist.

RadioSA.org

If you’re looking to stream South African radio online, check out RadioSA – all major South African radio stations (and many of the smaller ones, too) are listed here for your listening pleasure with a high-quality signal

• If your TV or streaming device is using Wi-Fi, ensure that the device has sufficient signal. If possible, move your device closer to the wireless router.
• Hardwire your streaming device to the router, using an ethernet (cat5) cable.
• Disable all other devices connected to your router. Less devices connected can result in more bandwidth available for the stream.
• Reduce the quality of the video. Trying various quality settings can reduce the buffering.
• Reboot your connection by rebooting the CPE and Wi-Fi router. This is done by plugging out the power cable for 10 seconds and plugging it back in.

Changing your wireless password can be done by logging into your router, and navigating to the wireless settings section where you can change the Wi-Fi password.

You can access your router via a web browser by typing in the default IP address of the router (192.168.0.1) into the browser. Once at the login screen, you can use the default password of ‘admin/admin’.

It is advisable to use an ethernet cable to connect to the router if you are unable to connect to the wireless. This will also enable you to login to the router.

You can view a tutorial here: www.tendacn.com

You can also contact our 24/7 Customer Support Centre should you need further assistance.

Poor Wi-Fi signal could be caused by a number of factors, but there are a few common things you can do to improve your signal:

• Place your wireless router in a clear, central place in your home. A typical indoor Wi-Fi signal has a range of about 30 metres, but this distance can be reduced by a large amount of obstacles (e.g. walls, cupboards) between you and your router.
• If you have a larger area to cover, you may want to buy a Wi-Fi signal extender. This device will plug into a power outlet and relay your Wi-Fi signal over a longer distance.
• Place your router on a desk or elevated shelf; Wi-Fi signal travels better ‘downwards’. A modem should never be placed on the floor as the ground causes a lot of signal interference.
• Keep your modem away from any trees, plants, microwaves, metal objects and any other devices that broadcast a Wi-Fi signal. Also try to avoid having these obstacles between you and your modem while you’re using the Wi-Fi.

To view and manage your Amobia Internet services, pay your monthly service fees, see network status updates and access our help desk, download the Amobia App for Android via Google Play or for iPhone via the Apple App Store.

With fibre or wireless, you can add a VoIP product which enables you to make calls over the Internet using your fibre or wireless Internet connection. This is a cost-effective and simple replacement which even offers affordable international calls.

The speeds you can expect will be dependent on the devices being used for the wireless distribution as well as the devices being used to connect and make use of the Internet.

Get in touch with one of our sales representatives for guidance on the correct router for your desired service.

In Windows 10, you can:

1. Open the Settings app.
2. Go to Network & Internet -> Ethernet if you are using a wired connection. If your network adapter is wireless, go to Network & Internet -> Wi-Fi.
3. Click the link to Change adapter properties.
4. Double-click the adapter for which you need to know the speed.

Note: This will be the theoretical maximum speed that is possible over that medium.

In most cases, you will need a faster router. You will require a router that has a WAN port that can handle speeds of above 100Mbps. This will require your WAN port to Sync at 1000Mbps/1Gbps.

You can check your router specification sheet to see if it references the WAN port to be 1Gbps.

Note:

The Tenda AC6 router will only be suitable for line speeds up to 100Mbps.

The Tenda AC 10 router is suitable for line speeds of 100 -500Mbps.

You will also need to confirm that the devices you are using are able to achieve speeds above 100Mbps.

Complaints can be lodged with the ISPA in the following ways:

Telephone: 010 500 1200
Form: https://ispa.org.za/code-of-conduct/complaints-form/
Email: complaints@ispa.org.za
Post: Internet Service Providers' Association (ISPA), PO Box 518, Noordwyk, 1687

In terms of Section 75 of the Electronic Communications and Transactions Act ("the Act") Amobia Communications has designated the Internet Service Providers' Association (ISPA) as an agent to receive notifications of infringements as defined in Section 77 of the Act.

Take-down notices can be lodged with the ISPA in the following ways:

Telephone: 010 500 1200
Form: https://ispa.org.za/tdn/
Email: complaints@ispa.org.za
Post: Internet Service Providers' Association (ISPA), PO Box 518, Noordwyk, 1687